How do I restore my purchases?

Because your membership is tied to your Backgammon Galaxy account, you usually don't need to "restore" anything. Log in with the same account and it's there. Try these steps in order.

1. Log in to the right account

1. Open Profile and check your username.
2. If it's not the account you bought the membership on, log out and log back in with the same sign-in method (Apple, Google or email) you used when you bought it.

2. Refresh the app

Close the app fully and reopen it. Your membership and coin balance are refreshed when the app starts.

3. Restore from the store (iPhone, iPad or Android)

If your membership still doesn't show:

1. Make sure your phone is signed in to the same Apple ID or Google account you used to pay.
2. Open Menu > Purchases.
3. Use the restore option there to sync your purchases from the App Store or Google Play.

Coins can't be restored

Coin packs are one-time purchases that are added to your balance when you buy them. There's nothing to restore on a new device, because your balance is stored on your account. If you bought coins and they never arrived, see I paid but didn't get my coins or membership.

Bought on the web?

Web purchases don't need restoring. Log in at backgammongalaxy.com, or in the app, with the same account.

Still stuck? Contact us from Menu > Support. Include your username, the email on your account, the store you paid with, and your receipt or order ID (Apple receipts start with "M", Google Play order IDs start with "GPA.").