My AI Analysis isn't loading or seems incorrect. What can I do?

Modified on Tue, 20 May at 1:08 PM

Internet Connection: AI Analysis requires a connection to our servers. Please ensure you have a stable internet connection.
Wait a Moment: For complex games, analysis can take a few moments to process.
App Update: Make sure your Backgammon Galaxy app is updated to the latest version, as improvements to analysis are often included in updates.
Restart App: Try closing and reopening the app, then try analyzing the game again.
Specific Game: If it's for one particular game, there might have been a rare processing error. Try analyzing a different game to see if the issue is widespread.
Contact Support: If the problem continues, please let us know the specific game (e.g., opponent, date/time) and any error messages.