How do I request a refund for a Coin Package or Star Membership?

We aim for all our players to have a great experience. Our policy is generally to provide refunds upon request, within a reasonable timeframe from the purchase date and subject to a review of the circumstances.

• For purchases made through the Apple App Store or Google Play Store: You will typically need to request the refund directly through Apple or Google, as they manage the transactions and have their own refund processes.

  • Apple App Store: You can usually request a refund by visiting reportaproblem.apple.com signing in, and finding the purchase you wish to have refunded.

  • Google Play Store: You can find information on requesting a refund through the Google Play Store Help section, often by finding the order in your purchase history.

• If you encounter any issues requesting a refund through the stores, or for purchases made directly through our website, please contact our support team. Include your Backgammon Galaxy username, the email address associated with your account, details of the purchase (item, date, price), and a copy of your purchase receipt. We'll review your request.

• Please note that processing refunds can take a few business days depending on the payment platform.