We're sorry you're experiencing crashes! Please try these steps:
Update the App: Ensure you have the very latest version of Backgammon Galaxy from the App Store or Google Play Store.
Update Your Device OS: Make sure your phone or tablet's operating system (iOS or Android) is up to date.
Restart Your Device: A simple reboot can often resolve temporary issues.
Check Device Storage: Ensure your device has sufficient free storage space (low storage can cause app instability).
Clear App Cache (Android Only): Go to your device Settings > Apps > Backgammon Galaxy > Storage > Clear Cache. (Do NOT clear data unless you're prepared to log in again).
Reinstall (Last Resort): If nothing else works, try uninstalling and then reinstalling the app. Please note: ensure your account is properly linked (e.g., to an email) before doing this to avoid data loss if you were playing as a guest.
Contact Support: If crashes persist, please provide your device model, OS version, and details about when the crashes occur (e.g., on launch, during a specific action).
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article